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Sugar Loaf Mountaineer : 7/07/18 - now 23/09/18

Discussion in 'What's Going On' started by Bulleid Pacific, May 1, 2018.

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  1. 26D_M

    26D_M Part of the furniture

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    The promoters may of course do the right thing for anyone who chooses not to travel and not simply revert to the T&C. We'll see.
     
    26D_M, Sep 22, 2018
    #241
  2. 1020 Shireman

    1020 Shireman Part of the furniture Friend

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    Don't need reminding about Pathfinder. Already lost £250 to them when I cancelled my 2 tickets on GEI. Used the £250 credit note for GEII. That got cancelled and despite their Ts&Cs saying they make refunds when they cancel, all I got was another Credit Note. Blood and stone comes to mind.
     
    1020 Shireman, Sep 22, 2018
    #242
  3. 16Ventnor

    16Ventnor New Member

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    Do I glean from this that we may get 2x £30 vouchers for the two of us if we show up to suffer yet another diesel hauled Pathfinder 'steam' hauled train and if we don't...what then? As Pathfinder's 11th August anniversary train was diesel hauled maybe I should have requested 2x £40 for that one.
     
    16Ventnor, Sep 22, 2018
    #243
  4. the-gog

    the-gog Member

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    Yes - 2× £30. No show = nothing. I'd be quite glad to have 37605 for the whole day.
     
    the-gog, Sep 22, 2018
    #244
  5. 16Ventnor

    16Ventnor New Member

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    Can't help feeling it's ironic that Arrriva having postponed the previous date because of fire risk as to "run the trip with a diesel would defeat the object of the day" so I was told from Pathfinders, we find ourselves diesel hauled in the pouring rain.
     
    16Ventnor, Sep 22, 2018
    #245
  6. the-gog

    the-gog Member

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    Yes, I know.
     
    the-gog, Sep 22, 2018
    #246
  7. acorb

    acorb Part of the furniture

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    Before knives are sharpened for Pathfinder can we remember a) they are booking agent, not promoter on this one and b) they do not own the black 5 that was contracted to haul the train which (for whatever reason), has not appeared. By this I mean it may not be entirely Pathfinder's decision to take the risk on 45231.
    That does not mean I do not feel some sort of recompense is warranted.
     
    acorb, Sep 22, 2018
    #247
  8. the-gog

    the-gog Member

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    the-gog, Sep 22, 2018
    #248
  9. acorb

    acorb Part of the furniture

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    acorb, Sep 22, 2018
    #249
  10. D1002

    D1002 Resident of Nat Pres

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    True:

    0C269D1D-E15F-4DFC-9AB6-6C4A6AF12D30.jpeg
     
    Last edited: Sep 26, 2018
    D1002, Sep 22, 2018
    #250
    oldmrheath, 6026 King John, Victor and 8 others like this.
  11. Big Al

    Big Al Nat Pres stalwart Staff Member Moderator

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    Two thoughts.

    Re: 45231 - Last seen by me in 2006 when she picked me up for an uneventful run to Minehead. So things were ok with this loco once.
    Re: The Sugar Loaf - This is sponsored by Arriva. What sponsorship usually means is that it is underwritten by Arriva so if the bookings were low then the trip would still run and Arriva would cover the shortfall. Now in this case the USP is that it was supposed to be steam otherwise if you wanted to celebrate the line then all you had to do was turn up at Shrewsbury, say, and get on one of the service trains for less than the £95 this trip has cost.

    So an approach to Arriva might well bear fruit. Good luck if you take that route.
     
    Big Al, Sep 22, 2018
    #251
  12. the-gog

    the-gog Member

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    And Arriva are referring people straight back to Pathfinder.
     
    the-gog, Sep 22, 2018
    #252
  13. malc

    malc Part of the furniture

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    Yes, we were less than impressed with Pathfinders’ approach to refunds when, some years ago, we had booked seats on a number of tours with different promoters for a friend who sadly passed away. A single phone call to all other promoters was enough to get his fare refunded in full, but Pathfinder insisted that we applied for a refund in writing ... and then issued a credit note rather than a proper refund.
     
    malc, Sep 22, 2018
    #253
  14. LMarsh1987

    LMarsh1987 Part of the furniture Friend

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    If that loco was owned by the A1SLT or VT, there's no way it would of even been considered to front the excursion if it was indeed their excursion. Even if they had completed the repairs at the death, to send it out without a proven test run seems strange, especially given the extensive issues it's had ! Piss poor from all concerned, apart from the lads tasked with the repairs !
     
    LMarsh1987, Sep 22, 2018
    #254
  15. 26D_M

    26D_M Part of the furniture

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    Agreed, not apparently having any steam contingency plan whilst the clock seems to have been ticking for weeks is pretty poor, especially as emphasis was previously given to steam haulage being essential by the promoter.
     
    26D_M, Sep 22, 2018
    #255
  16. Enterprise

    Enterprise Part of the furniture

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    With regard to the law the T&Cs of the promoters are unfair. They know this but rely on the unwillingness of customers to challenge them. It is not that expensive to use the Small Claims Court but I know of nobody having to go that far.
    .
     
    Enterprise, Sep 23, 2018
    #256
    26D_M likes this.
  17. the-gog

    the-gog Member

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    the-gog, Sep 23, 2018
    #257
  18. mrKnowwun

    mrKnowwun Part of the furniture

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    If I wasn't on holiday in Whitby, and had access to my pc I would have beaten you with that one, or the video of one crashing into the dock, Pembroke i think
     
    mrKnowwun, Sep 23, 2018
    #258
  19. mrKnowwun

    mrKnowwun Part of the furniture

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    It's not a complicated issue in law or practise, whoever you paid the money to is responsible for refunds
     
    mrKnowwun, Sep 23, 2018
    #259
  20. the-gog

    the-gog Member

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    Dep New Street 09:07, 47 late.
     
    the-gog, Sep 23, 2018
    #260
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