Of course, but recognising that whatever best practice should be the Equality Act does not apply to volunteers which is the area is where some...
As a responsible trade association the HRA would always suggest that its members should comply with the Law.
Thanks. So a modest increase rather than a huge jump! Of course many costs over the same period have increased by far higher percentages.
It”s only a real jump if you assume that the value of £1 is the same today as it was in 2019. There’s potentially an argument that in relative...
Perhaps you have the honour of being the ultimate pessimist as far as the NYMR is concerned. Some of have more faith in the future.
It’s by no means universal but in keeping with the financially stressed situation facing a number of other players in the sector. At least one...
As I said it’s a genuine enquiry as to how the MHR and other railways address the issue.
My reply was very obviously in response to 21B's post. Data on passenger numbers should be available for members in due course.
A genuine invitation to log on to the NYMR web site, search against Terms and Conditions snd then look at what the General T&C's say about...
It is indeed an interesting question but of course not one unique to heritage railways. It applies to any service provider where the charge for...
If it'setting a precedent surely it's just one of responsible compliance with applicable law and regulations?
It sounds as if in practice the two railways are not really that different in their approach. As I made clear some posts ago the NYMR does not...
Yes, I’m sure we are all too familiar with the concept of the particularly vociferous individual! So, it seems you accept that customer services,...
The Act is unequivocal about the right to compensation or refunds. The "may" relates to the extent to which the service provider has failed to...
.... and whthedr you're content to rely on thye advice of a volunteer or insist on incurring professional fees?
I think the terms of the 2015 Act and the published guidance are clear enough.
OK let's go back to basics. In the event that a timetabled service is seriously delayed or cancelled passemgers may have a staturoty right to...
In terms of payment of compensation or refunds you could just leave it to staff to use their common sense but you would not get consistency...
The NYMR is both Tom. The conflict between a charity claiming Gift Aid on "admission tickets" and being a transport operator entited to VAT...
Separă nume cu o virgulă.
