I'd dispute that. Where is the evidence that railways with verbose Ts&Cs do their customer service better? Customer service is an attitude: you...
Some bonus "Beachy Head" action tomorrow - should have been 72 and 65, but looks like 65 has been substituted. [ATTACH] Tom
Who are the "no compensation, no refunds" contingent? A quick look at the websites of several of the major heritage railways indicates that they...
But your own Ts&Cs are contradictory. On the one hand you explicitly say the service you are offering is a heritage experience, not a timetabled...
OK, fair point. The NYMR conditions have one paragraph (9.1) which is substantially identical to the SVR paragraph quoted (in particular, "In...
Really? "Very similar"? On the one hand you have a railway making no reference to heritage and simply giving a very explicit sliding scale...
Local to where? I very much doubt the NYMR is hosting its website on a server in some dusty office in Pickering - rather more likely it resides in...
Works for me (on Safari / Mac). Tom
The latest issue of Bluebell Times is now available. Triple success for the Bluebell at the Heritage Railway Association Awards Restoration...
Absolutely. I’m acutely aware when writing for Bluebell News (but the point is generic) that in a modern social media age, writing about things...
Ah, I see where you are coming from. The comment up thread was that there was 70% take up of Gift Aid. If so, when you crunch the numbers you get...
I think you are comparing the 2024 Operating income with 2023 turnover to get that £3m reduction, which isn't a correct comparison. 2024 accounts...
It's good to see the railway actively promoting what are in many ways part of our USP, i.e. vintage stock and small engines working hard! For many...
Of course, it would be preposterous to have words in the English language that mixed Greek and Latin roots in the same word. Anywsy, enough of...
£400k of Gift Aid is only a success if the pricing strategy hasn’t dissuaded a similar amount or more of other fares. The fact that the current...
[IMG] (From the fabulous https://http.cat/) Tom
If the objective were to maximise the number of people who can experience the loco, then I’d do it by a combination of visits to heritage railways...
Looks like 2009 was a snowy Christmas, there are plenty of other shots of locos in the snow here:...
To be fair, do we even know if they submitted a bid? Without access to the tender documents, we don't know - unless Riley & Sons have somewhere...
To follow this up and @Steve's point "Why did heritage railways become charities in the first place?" - one answer is to point out that not all of...
用逗号分隔用户名
