If you register, you can do a lot more. And become an active part of our growing community. You'll have access to hidden forums, and enjoy the ability of replying and starting conversations.

Saphos Trains 2018

Тема в разделе 'What's Going On', создана пользователем gwr4090, 19 дек 2017.

  1. Dobbs0054

    Dobbs0054 Member

    Дата регистрации:
    23 сен 2014
    Сообщения:
    872
    Симпатии:
    520
    Пол:
    Мужской
    So are they holding a file of peoples credit/debit card details that could be accessed/stolen???
     
    60017 нравится это.
  2. lil Bear

    lil Bear Part of the furniture

    Дата регистрации:
    11 дек 2006
    Сообщения:
    6.136
    Симпатии:
    1.700
    Пол:
    Мужской
    Род занятий:
    Railway Technician
    Адрес:
    8C / 5D / 27C / 71B
    Heritage Railway Volunteer:
    Yes I am an active volunteer
    Same story for me.
     
    60017 нравится это.
  3. Cal.N

    Cal.N New Member

    Дата регистрации:
    24 окт 2017
    Сообщения:
    154
    Симпатии:
    112
    Пол:
    Мужской
    Адрес:
    Lancashire
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Obviously some seats are more favourable than others, and if (for example) all window seats are taken, people would simply wait for a tour when they can get the seat they want. While I imagine we would all love this system, it leaves Saphos with only a half full train
     
  4. 35B

    35B Nat Pres stalwart

    Дата регистрации:
    18 июн 2011
    Сообщения:
    28.732
    Симпатии:
    28.659
    Пол:
    Мужской
    Адрес:
    Grantham
    Heritage Railway Volunteer:
    No I do not currently volunteer
    If so, that begs some pretty serious questions both under data protection law and probably under their merchant agreement to take card payments.
     
    60017 нравится это.
  5. iancawthorne

    iancawthorne Well-Known Member

    Дата регистрации:
    23 авг 2010
    Сообщения:
    1.789
    Симпатии:
    6.133
    Пол:
    Мужской
    Адрес:
    Brampton, Cumbria
    GDPR comes into force shortly after the third Saphos Tour will have run, which in theory should mean it should be made known to you in advance (ie at signup) where and for how long any of your personal data (credit/debit details included) will be stored. I'd be quite surprised if this has not been covered off by Saphos. I doubt very much they'll have card details stored anywhere that isn't secure and encrypted, but that should made be clear to any customer before you hand details over.
     
    60017 нравится это.
  6. 35B

    35B Nat Pres stalwart

    Дата регистрации:
    18 июн 2011
    Сообщения:
    28.732
    Симпатии:
    28.659
    Пол:
    Мужской
    Адрес:
    Grantham
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Posts from @staffordian and @lil Bear don't inspire confidence that this is the case as it should be today, let alone post GDPR.
     
    60017 нравится это.
  7. pjhliners

    pjhliners Member Friend

    Дата регистрации:
    30 мар 2009
    Сообщения:
    568
    Симпатии:
    448
    I got my confirmation of reservation and payment yesterday for the Welsh Borders Explorer on 28 April. The address from which it came looked familiar. A quick Google showed it was the same address (in St Erth, Cornwall) as Statesman Rail. So you buy another railway touring company and there's a booking organisation ready made for you. Though the general experience doesn't reflect a smooth and slick operation, which was the impression I always had of Statesman.

    The proof of the puidding will be in the eating. If the tour runs well, all will be fine

    Peter after a lovely sunny day in Manchester
    http://pjhtransportpix.zenfolio.com
     
  8. 60017

    60017 Resident of Nat Pres Friend

    Дата регистрации:
    6 июл 2008
    Сообщения:
    9.102
    Симпатии:
    8.071
    Пол:
    Мужской
    Род занятий:
    Retired from corporate slavery :o)
    Адрес:
    Fylde Coast
    Heritage Railway Volunteer:
    No I do not currently volunteer
    I had an email inviting me to phone and pay for my July trip two days ago. They sent it again today under a heading 'FINAL REMINDER.' I've tried ringing them several times, but only get a recorded message telling me when the office opens. I'll keep trying of course but wondering if they are having a 'poets day?' lol
     
  9. 60017

    60017 Resident of Nat Pres Friend

    Дата регистрации:
    6 июл 2008
    Сообщения:
    9.102
    Симпатии:
    8.071
    Пол:
    Мужской
    Род занятий:
    Retired from corporate slavery :o)
    Адрес:
    Fylde Coast
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Finally got through! Having read some previous comments here, I asked if payment would be taken today and was told it would not, but at a point fairly soon. That prompted me to ask about my card details security and was told the data would be held in a secure safe with CCTV coverage and in total compliance with PCI requirements. Had I not read the comments above, it would not have occurred to me to ask...so thanks guys :)
     
    lil Bear, 35B и staffordian нравится это.
  10. GWR4707

    GWR4707 Nat Pres stalwart

    Дата регистрации:
    12 май 2006
    Сообщения:
    19.232
    Симпатии:
    17.566
    Пол:
    Мужской
    Адрес:
    Cumbria
    Heritage Railway Volunteer:
    No I do not currently volunteer
    It all sounds bizarrely tin pot and not sure whats its got to do with the Presbyterian Church of Ireland ;).... Especially when they has a company in the group that does the same thing and has the software and ability to take online bookings and payments, really don't understand why at worst Statesman cannot just act as booking agents for them like UKRT? do for the A1 Trust?
     
    35B и 60017 нравится это.
  11. 35B

    35B Nat Pres stalwart

    Дата регистрации:
    18 июн 2011
    Сообщения:
    28.732
    Симпатии:
    28.659
    Пол:
    Мужской
    Адрес:
    Grantham
    Heritage Railway Volunteer:
    No I do not currently volunteer
    In which case, you may want to ask what the Department for Social Security have to do with the whole thing...
     
  12. Kingston Flyer

    Kingston Flyer Member

    Дата регистрации:
    14 ноя 2005
    Сообщения:
    615
    Симпатии:
    20
    Род занятий:
    Booking in clerk
    Адрес:
    Talbot Green, mid glam
    Heritage Railway Volunteer:
    No I do not currently volunteer
    My money went yesterday.

    (a bit short & to the point, but nothing further to post)
     
  13. RalphW

    RalphW Nat Pres stalwart Staff Member Administrator Friend

    Дата регистрации:
    11 сен 2005
    Сообщения:
    36.443
    Симпатии:
    9.907
    Пол:
    Мужской
    Род занятий:
    Retired-ish, Part time rail tour steward.
    Адрес:
    Northwich
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Was this the company who were going to show other TOCs how it should be done?
    Just askin'.
     
    Dobbs0054, guycarr360 и 1020 Shireman нравится это.
  14. Platform 3

    Platform 3 Member

    Дата регистрации:
    20 апр 2015
    Сообщения:
    880
    Симпатии:
    1.197
    Пол:
    Мужской
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Oh hello Ralph - I wondered how long it would take you to turn up on this topic...

    Sent from my SM-J330FN using Tapatalk
     
  15. staffordian

    staffordian Well-Known Member

    Дата регистрации:
    27 мар 2012
    Сообщения:
    1.524
    Симпатии:
    2.172
    Пол:
    Мужской
    Род занятий:
    Retired
    Адрес:
    The Potteries
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Isn't it spelled stirrin' rather than askin'? ;)
     
    Bean-counter, Dobbs0054 и railrover нравится это.
  16. RalphW

    RalphW Nat Pres stalwart Staff Member Administrator Friend

    Дата регистрации:
    11 сен 2005
    Сообщения:
    36.443
    Симпатии:
    9.907
    Пол:
    Мужской
    Род занятий:
    Retired-ish, Part time rail tour steward.
    Адрес:
    Northwich
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Here we go again, anyone can make detrimental comments about other TOCs and not be questioned, but if I have a go it's wrong.
     
  17. Chris_Sav

    Chris_Sav Member

    Дата регистрации:
    15 мар 2013
    Сообщения:
    243
    Симпатии:
    162
    Пол:
    Мужской
    Род занятий:
    Out To Pasture
    Адрес:
    Great Mongeham
    Any chance of keeping on topic for once instead of this boring infantile ping-pong
     
    alastair, 35B, Duty Druid и ещё 1-му нравится это.
  18. 1020 Shireman

    1020 Shireman Part of the furniture Friend

    Дата регистрации:
    31 июл 2013
    Сообщения:
    2.858
    Симпатии:
    2.749
    Пол:
    Мужской
    Род занятий:
    Relaxingly retired
    Адрес:
    Deep in the country
    Ralph's comment is very valid.

    Can't believe Saphos are operating like this in 2018; nor that anyone on this site was happy to provide the information without getting confirmation that the payment has gone through as you get with RTC, SD, UKRT etc. You're probably in breach of your card agreements.
     
  19. 26D_M

    26D_M Part of the furniture

    Дата регистрации:
    22 окт 2009
    Сообщения:
    4.416
    Симпатии:
    1.681
    Totally agree that on the basis of various posts the transactional arrangements of Saphos appear inadequate and apparently not in any state of readiness to deal with demand. Perhqps too much of a rush to get to market in the first quarter?
    As to the validity of Ralphs coment, this is neither a TOC issue nor is it right to pretend remarks about other promoters go unchallenged by criticism - Ralph being usually the first to leap in. Less of the mock outrage?
     
  20. staffordian

    staffordian Well-Known Member

    Дата регистрации:
    27 мар 2012
    Сообщения:
    1.524
    Симпатии:
    2.172
    Пол:
    Мужской
    Род занятий:
    Retired
    Адрес:
    The Potteries
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Saphos have now processed the payment for my December 2018 trip. I phoned them and gave my the card details on 7th February or thereabouts. The transaction is dated 24 February.
     

Поделиться этой страницей