What this sadly does prove is that there is a huge gulf of expectation of what is possible and what is not between the volunteers and paid staff who keep the Mid Hants and other heritage railways running and some enthusiasts who expect everything to be "just so". The Mid Hants is a real railway and sometimes equipment does fail which can disrupt the timetable; it's no different to Network Rail in that respect, though most of our equipment is considerably older. I am sure that most people who attended the gala understand that if signalling equipment fails or something like a mudhole door blows, we cannot just carry on as if nothing has happened; there are safety issues which are paramount. Simon, would you rather we just sailed past all the signals at danger, spraying you liberally with boiling water on the way? If you're enjoyment of a gala consists of looking at your watch and getting irritable if trains are running late then I suggest that it's you that doesn't really "get" all of this. There was plenty to do and see, and a regular service was maintained, albeit one that did not exactly match the timetable. And finally can I please ask you to justify: Remember a satisfied customer will tell 5 other people and tends to come back. A dissatisfied customer will tell 10 people and will tend not to come back. Is this a well known fact with evidence to support it, or just something you made up?