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Ron Connor trading as Model Rail Signs

Discussion in 'Model Railways' started by Robert F, Jun 28, 2019.

  1. Robert F

    Robert F New Member

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    Does anyone have some up-to-date status information on this trader? He makes replica BR totem signs, trading from a stand at model railway exhibitions and has a website modelrailsigns.co.uk from which you can place an order. I have a long-outstanding paid-for order but Ron is not replying to direct email, text, query through his website contact form, or telephone message. I just want my order fulfilled or my money back.

    Sadly it seems others have had similar problems with him in the past https://www.rmweb.co.uk/community/i...way-modelling/&do=findComment&comment=3523467

    Buyer beware!

    Rob
     
  2. The Green Howards

    The Green Howards Part of the furniture Friend

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    Occupation:
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    Heritage Railway Volunteer:
    No I do not currently volunteer
    If you ordered by credit card, take it up with them.
     
  3. Robert F

    Robert F New Member

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    Debit card, not credit card. I've written an old-fashioned postal letter to Model Rail Signs (remember those?) but asking my bank to act on the debit is a future possibility.
     
  4. Andy C

    Andy C New Member

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    Yes I am an active volunteer
    I would advise from experience contacting your bank sooner rather than later if you need to go down the chargeback route - there is normally a time limit from purchase/payment/expected delivery for a chargeback to be requested. I believe there are some exceptions to the time limit, but your bank would need to tell you what these exceptions are.

    Best
    Andy
     
  5. Johnb

    Johnb Part of the furniture

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    Yes I am an active volunteer
    The lesson here is if it's over £100 always pay by credit card. I use mine for everything and it gives me a 1% cashback on most transactions. A variable direct debit pays off the outstanding balance each month
     
    Bean-counter likes this.

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