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Ron Connor trading as Model Rail Signs

Discussion in 'Model Railways' started by Robert F, Jun 28, 2019.

  1. Robert F

    Robert F New Member

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    Does anyone have some up-to-date status information on this trader? He makes replica BR totem signs, trading from a stand at model railway exhibitions and has a website modelrailsigns.co.uk from which you can place an order. I have a long-outstanding paid-for order but Ron is not replying to direct email, text, query through his website contact form, or telephone message. I just want my order fulfilled or my money back.

    Sadly it seems others have had similar problems with him in the past https://www.rmweb.co.uk/community/i...way-modelling/&do=findComment&comment=3523467

    Buyer beware!

    Rob
     
  2. The Green Howards

    The Green Howards Part of the furniture Friend

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    If you ordered by credit card, take it up with them.
     
  3. Robert F

    Robert F New Member

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    Debit card, not credit card. I've written an old-fashioned postal letter to Model Rail Signs (remember those?) but asking my bank to act on the debit is a future possibility.
     
  4. Andy C

    Andy C New Member

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    I would advise from experience contacting your bank sooner rather than later if you need to go down the chargeback route - there is normally a time limit from purchase/payment/expected delivery for a chargeback to be requested. I believe there are some exceptions to the time limit, but your bank would need to tell you what these exceptions are.

    Best
    Andy
     
  5. Johnb

    Johnb Resident of Nat Pres

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    The lesson here is if it's over £100 always pay by credit card. I use mine for everything and it gives me a 1% cashback on most transactions. A variable direct debit pays off the outstanding balance each month
     
    michaelh, 60017 and Bean-counter like this.
  6. 60017

    60017 Part of the furniture Friend

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    I ordered a full-size totem from this man in early July. Said I would have it 'within a fortnight.' Still waiting. I called him this morning and he said he's 'been busy with a lot of problems.' I've given him a week to fulfil the order before I raise a dispute with visa/paypal.
     
  7. Robert F

    Robert F New Member

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    60017 - what (if anything) happened?

    In my case, sadly my card issuer decided I was too late to raise a payment dispute. My situation is also complicated by dividing my time between two addresses 350 miles apart, and having sought to change the delivery address from one to the other in several of my unanswered communications to Mr Connor earlier this year. However, within the last week I've been at both addresses and no totem has been delivered to either, so I've now raised my case with London Trading Standards. http://www.londontradingstandards.org.uk .
     
  8. Gladiator 5076

    Gladiator 5076 Member

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    Looking at these two I am guessing that 60017 has a better case under Section 75. Robert F Even with the debit card I would suggest having another go especially if your provider is a 45 day rather than a 120 day refunder. They may not want you ranting on Trustpilot or such sites about there poor customer service. After all they are in it to make money and may be do not want the bad PR.


    https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/#notbust
    https://www.moneyadviceservice.org.uk/en/articles/how-youre-protected-when-you-pay-by-cardt
     
  9. 60017

    60017 Part of the furniture Friend

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    He made one more promise after non-receipt, which was not fulfilled. I left several voicemails and text messages...no response. Matter now being dealt with by HSBC, who were very helpful.
     
  10. 60017

    60017 Part of the furniture Friend

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    Surprise, surprise, I had a text this morning saying he is making the sign and posting it today. Well, he's too late, already ordered one from someone else. Buyers beware indeed.
     
  11. weltrol

    weltrol Member

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    60017 : Are you still waiting?
     
  12. 60017

    60017 Part of the furniture Friend

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    It arrived and I was not impressed...several small air bubbles on it. The one I ordered from a company on ebay was far superior and order to delivery was less than a week.
     
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  13. 60017

    60017 Part of the furniture Friend

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    The saga continued...he actually called me today (lucky me) to complain his account has been debited £60 even though he had made the sign and posted it. I explained he only made and sent it AFTER I had raised the issue with my bank following weeks of no contact and no response to phone calls and texts. He said he makes 100's of signs and that when things run a little late he hasn't got time to answer calls and texts (he finds time when his pocket gets hit though)! I pointed out that he has a lot of bad press online about his customer service and he said "I don't care what people say about me, they are just jealous because I have a Rolls Royce and a big yacht." I then pointed out that one of his competitors made and delivered a sign in less than a week. He responded to that by saying "I have no competitors, no-one does what I do." Make of that what you will, but I won't be dealing with him again!
     
    The Saggin' Dragon likes this.
  14. Spamcan81

    Spamcan81 Nat Pres stalwart

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    Those who own Rollers don't brag about it so I reckon he's got a Reliant van a la Del Boy. :)
     
  15. 60017

    60017 Part of the furniture Friend

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    He certainly sounds a bit like Del Boy!
     
  16. Robert F

    Robert F New Member

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    Original poster here - I've finally got my totem! Having established he was attending the Warley model railway exhibition with a trading stand, I contacted him a few weeks ago via his website contact form to say I expected to be able to collect my long-overdue totem there. Unsurprisingly (from him), no reply! I turned up at his stand today: he didn't have the totem waiting for me but told me to come back in ½ hour. On return, it was ready (he'd obviously done the setting up in advance but waited to see if I'd appear before making the totem.) His product is clearly still popular as his stand was very busy.
     

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